Welcome to TAKTAK Computers

Warranty & Return Policy

WARRANTY GENERAL

  • 1 YEAR STORE WARRANTY (HARDWARE ONLY) / 6 MONTHS STORE WARRANTY (PERIPHERALS OR ACCESSORIES) FROM DATE OF PURCHASE
  • SOFTWARE IS NOT PART OF THE WARRANTY.
  • PC BUILD IS PRE-INSTALLED BY DEFAULT WITH TRIAL VERSION OF WINDOWS 10 64 BIT DOWNLOADED FREE FROM MICROSOFT WEBSITE FOR FUNCTIONALITY TESTING ONLY.
  • CLIENT IS RESPONSIBLE TO PURCHASE THE PRODUCT KEY FROM MICROSOFT TO ACTIVATE. (IT IS PRE-INSTALLED AS GOOD WILL TO CLIENT BUT IT IS ONLY TRIAL VERSION UNLESS OTHERWISE STATED THAT CLIENT PURCHASED THE OPERATING SYSTEM / SOFTWARE INCLUDED WITH THE PC BUILD).
  • COMPATIBILITY IS BUYER’S RESPONSIBILITY
  • PRICE AND PARTS AVAILABILITY CHANGES EVERYDAY

 

WARRANTY GUIDELINES

  • No receipt, No complete packaging / box / accessories = No warranty. – TAKTAK Computers does NOT provide a copy of the receipt if the client lost the original copy.
  • Item for warranty must be complete with original contents/packaging and accompanied by proof of purchase.
  • Your purchase is governed by sales agreement.
  • Warranty is carry-in only at the branch where purchase was made.
  • PC JUAN COMPUTER TRADING does NOT provide any on-site service Only products with manufacturing
  • Defects can be covered by warranty.
  • Warranty is governed by our warranty policies, warranty limitations.
  • Warranty shall be voided if warranty seal has been tampered, burned or altered in any way, or if the item has been repaired by others.
  • Warranty does not cover, misuse or mishandling of any kind, Acts of God,
    • failure to follow product guidelines
    • damage due to incorrect installation
    • cleaning method
    • damage due to electrical fluctuations
    • wear and tear due to usage
    • sudden and unexpected changes in manufacturer specifications
    • dead bright pixels less than 7 pixels
    • misapplication or any abnormal causes (i.e. animal/insect bites or wastes on parts
    • use of wrong voltage
    • power surge
    • rusts, corrosion
    • damages caused by the use of non-original consumables
    • stains caused by beverage spills or animal waste, damages caused by fire, rain, floods, earthquakes, and other incidental events.
  • Item Compatibility is buyer’s responsibility.
  • TAKTAK Computers staff can help you to make an informed purchase based on our past experiences. But our advice/suggestion/confirmation should not be taken as guarantee of compatibility nor a guarantee to satisfy your personal preference.
  • Warranty does not include software or virus problems.
  • Accessories, Software installed, and/or consumables are NOT covered by this warranty.
  • Defective items for warranty maybe subject for pullout and RMA services.
  • Warranty duration is about 4 weeks to 8 weeks or sometimes longer depending on the stock availability of the manufacturer/distributor.
  • The decision for replacement shall be dependent upon the distributor/ manufacturer of the item(s).
  • Lead time provided is within 4 – 8 weeks or maybe earlier depending on the distributor / manufacturer.
  • Parts are pretested by the manufacturer but manufacturing defects in all sorts of industries are normal.
  • Even in the most ideal and strictest manufacturing environment, there are manufacturing defects.
  • TAKTAK Computers is not liable for any defects upon release as this is an uncontrollable scenario and is also dependent on the external factors that the part is subjected to.